Samaritans Ireland offers free 24/7 emotional support 365 days a year for anyone who needs someone. Every 49 seconds, Samaritans Ireland answers a call for help. We’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.
People contact us with all sorts of concerns and what might be a small issue to you may be huge to someone else. You could be going through something new or have been struggling to cope for some time, either way, we’re here to listen.How to connect with this service → Changes to our service due to Coronavirus →
with: Abuse / Sexual Violence Addiction Anger Anxiety Bullying Depression Eating problems Grief Loneliness Regret Relationships Self Harm Sexuality/Gender Issues Stress Tired all the time
Age range: All Ages
Time: When calling Samaritans we are open 24/7 and aim for everyone to get through to someone straight away but sometimes that’s not always possible as it depends on the numbers of volunteers we have on the phones at that time. If you do have to wait for someone to answer, it is generally not more than a few minutes. When you email us at firstname.lastname@example.org we aim to respond within 24 hours. Our Dublin branch is open from 10am-10pm everyday and while it can be helpful to call ahead and arrange a time to come in, appointments are not required. If you write us a letter and provide a return address, we aim to respond within 7 days.
Do I need my parents permission if I'm under 18?: no
How can your service help me?
Samaritans volunteers are available 24/7 to provide a non-judgemental listening ear. We’re here, whatever your age, to listen to you and explore what’s going on in your life. Our first responsibility is to you, not your parents or guardian. You can talk to us about whatever is on your mind – we’ll listen. This might include how you look, problems at school or college, how people are treating you, and worries about exams or money.
We take confidentiality very seriously and will only consider speaking to someone else if we are really worried about what you have told us and we feel that you are unable to make decisions. During a call, we will offer to get you help if you need it, but if you decline, we will still continue to listen and check-in during the call to see if you have changed your mind about needing help. We can only help in these situations if we have information which identifies you. It is important to know that you can decide what information you choose to share with us. Even if you have told us this information, it does not mean we will automatically tell someone else.
We believe that people have the right to find their own solutions so we will not tell you what to do but offer you the ability to explore your feelings without fear of prejudice or rejection. Our listeners will never impose any personal attitudes or beliefs on you and we won’t make decisions for you, but will be there to listen to you. You are the expert on your own life. Our advice or opinions are not important.
How can I connect with your service?
- Call 116 123 – this number is free to call from both landlines and mobiles. You do not need to have any credit or call allowance on your plan to call and the number will not show up on a phone bill. Phone lines are open 24/7
- Visit us face-to-face in your local branch – appointments are not mandatory, but it can be helpful to call ahead and arrange a time to come in. The nearest branch for Dún Laoghaire-Rathdown is at 112 Marlborough Street, Dublin 1 and is open from 10am-10pm everyday.
- Email a volunteer at email@example.com and we will aim to respond with 24 hours.
- Write us a letter – no postage required. If you provide us a return address we will aim to respond within 7 days.Chris
PO Box 9090
Stirling, FK8 2SA
- You can try our self-help app to track your mood and find practical tips and techniques to look after your emotional health.
How have your services changed due to Coronavirus?
We are still operating our phone, email, letter, and app services as normal. We have temporarily stopped our branch-visits due to COVID-19.
We always take new callers – there is no limit in the amount of times you can call/email/write or the lengths of the conversations.